Terms & Conditions — hgo90 Platform Rules

The following terms, when used in these Terms & Conditions, carry the meanings defined below.

Access to hgo90 is subject to strict eligibility requirements. By registering an account, you represent and warrant that all of the following conditions are satisfied and will remain satisfied for the duration of your use of the platform.

• Age: You are at least 21 years of age. hgo90 strictly enforces the 21+ age restriction in line with responsible gaming best practices applicable to the Indonesian market and applicable international licensing requirements. Providing false information about your age at registration is a material breach of these Terms and will result in immediate account closure and forfeiture of any balance.
• Legal Capacity: You have full legal capacity to enter into binding contracts in your jurisdiction. Minors and individuals under legal guardianship with respect to financial matters are expressly prohibited from registering or using the platform.
• Not a Restricted Person: You are not a current or former employee, officer, director, contractor, or affiliate of hgo90, nor are you a family member or household member of such a person. Employees of hgo90's partner software providers are also restricted from placing real-money wagers.
• Jurisdiction: You access the platform entirely at your own risk and are solely responsible for determining whether your access and participation is lawful in your local jurisdiction. hgo90 does not provide legal advice regarding the legality of online gambling in any specific territory.
• Single Account: You may hold only one registered account on hgo90. Operating multiple accounts — whether under different names, email addresses, payment methods, or device identifiers — is strictly prohibited and will result in account suspension, forfeiture of funds, and possible legal action.
• Not Self-Excluded: You are not currently under a self-exclusion order on hgo90 or any other gambling platform that extends to this service. If you have previously self-excluded and your exclusion period has not lapsed, you must not attempt to register a new account.

To access real-money betting services on hgo90, you must complete the account registration process. By registering, you agree to provide accurate, current, and complete information in all registration fields.

• Accuracy of Information: You must provide your legal full name, date of birth, email address, and primary phone number as they appear on your official government-issued identification. Registering under a pseudonym, alias, or fictitious identity is prohibited.
• Account Security: You are solely responsible for maintaining the confidentiality of your account credentials, including your password and any two-factor authentication codes. hgo90 will not be liable for any loss or damage arising from your failure to maintain credential security.
• Unauthorized Access: You must notify hgo90 immediately if you suspect or detect unauthorized access to your account. Contact our support team via Live Chat at [email protected] (plain text — not a link). hgo90 may temporarily suspend an account pending investigation of a suspected security breach.
• Account Non-Transferability: Your hgo90 account is personal to you and may not be sold, transferred, pledged, or otherwise assigned to any third party. Any attempt to transfer an account will result in immediate closure of all accounts involved.
• Inactive Accounts: Accounts with no login activity for a period of 12 consecutive months may be classified as dormant. hgo90 reserves the right to apply an administrative maintenance fee of Rp 50.000 per month to dormant accounts after prior written notice to the registered email address. If a dormant account balance reaches zero, the account will be closed.

hgo90 is required by its international gaming license and anti-money-laundering (AML) obligations to verify the identity of all Members before processing withdrawals or allowing high-volume transactions. This process is known as Know Your Customer (KYC) verification.

• Required Documents: You must provide a clear photograph or scan of a valid government-issued photo ID (national identity card / KTP, passport, or SIM Indonesia), a selfie holding your ID, and proof of primary payment method (e.g., a screenshot of your OVO, DANA, or bank account showing your name).
• Enhanced Due Diligence: Members who deposit or withdraw cumulative amounts exceeding Rp 50.000.000 in any 30-day period may be subject to enhanced due diligence, which can include proof of source of funds documentation.
• Refusal to Verify: If you are unable or unwilling to complete KYC verification, hgo90 reserves the right to withhold withdrawal processing indefinitely, freeze the account balance, and report the matter to relevant authorities where legally required.
• Data Handling: All KYC documents are handled in strict accordance with our Privacy Policy and stored with AES-256 encryption. Documents are retained only for the minimum period required by applicable law and licensing regulations.

All financial transactions on hgo90 are conducted in Indonesian Rupiah (IDR / Rp). hgo90 does not charge transaction fees on standard deposits or withdrawals; however, your bank or e-wallet provider may apply their own fees independently of hgo90.

• Accepted Payment Methods: hgo90 supports deposits and withdrawals via BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI (Bank Syariah Indonesia), Bank Permata, OCBC NISP, OVO, DANA, GoPay, ShopeePay, and LinkAja. International Visa and Mastercard cards and USDT cryptocurrency are also accepted for deposits.
• Minimum Deposit: The minimum single deposit is Rp 50.000. There is no maximum deposit limit for verified accounts, though hgo90 reserves the right to request source-of-funds documentation for large single deposits.
• Minimum Withdrawal: The minimum single withdrawal is Rp 50.000. Bronze-tier members: standard processing up to 15 minutes. Silver-tier members: up to 5 minutes. Gold VIP members: instant processing.
• Withdrawal to Same Method: Withdrawals are processed back to the same payment method used for the most recent qualifying deposit wherever technically possible, in accordance with AML best practices. hgo90 reserves the right to require matching of withdrawal destination to deposit source.
• Pending Bonus Wagering: If a Member has an active bonus with an incomplete wagering requirement, the wagering requirement must be met in full before the relevant bonus-derived funds can be withdrawn. Deposits made independently of any bonus are not subject to this restriction.
• Declined Withdrawals: hgo90 reserves the right to delay or decline a withdrawal pending KYC completion, AML review, or investigation of suspected fraud or policy breach. Members will be notified via their registered email address where a delay exceeds 24 hours.

hgo90 offers a range of promotional incentives, including welcome deposit bonuses, reload bonuses, cashback, free bets, and VIP tier rewards. Each promotion is governed by specific terms that apply alongside these general Terms & Conditions. In the event of a conflict, the specific promotion terms take precedence.

• Wagering Requirements: Unless stated otherwise, all bonuses are subject to a minimum wagering requirement before withdrawal is permitted. The standard wagering requirement for sports bonuses is 5× the bonus amount; for casino bonuses it is 20× the bonus amount. Specific promotion pages state the applicable requirement clearly.
• Eligible Games: Not all games contribute equally to wagering requirements. Typically: sports bets contribute 100%, slots contribute 100%, live casino games contribute 20–50%, and RNG table games contribute 10–20%. Virtual sports and togel (Indonesia's traditional numbers lottery) games contribute 50% unless stated otherwise in the specific promotion terms.
• Bonus Expiry: Bonuses must be claimed within the timeframe stated on the promotion page. Once claimed, wagering requirements must typically be completed within 7 days unless a different expiry is specified. Expired bonuses and associated winnings will be voided.
• One Bonus Per Household: Bonuses are awarded per individual Member. Only one account per household, IP address, device, or payment method is eligible for any single promotion. Attempts to circumvent this restriction via multiple accounts or proxy usage constitute fraud.
• Maximum Bet Under Bonus: While an active bonus is in play, the maximum bet per round or per event is Rp 500.000 or the equivalent stake defined in the specific promotion terms. Placing bets above the maximum permitted stake while a bonus is active may result in voiding of the bonus and associated winnings at hgo90's sole discretion.
• Bonus Abuse: hgo90 actively monitors for patterns of bonus abuse, including but not limited to: low-risk hedging strategies designed to extract bonus value without genuine gameplay risk, coordinated abuse among connected accounts, and exploitation of software errors or miscalculations. hgo90 reserves the right to void bonuses, close accounts, and withhold funds where abuse is confirmed.

The following rules apply to all wagers placed on the hgo90 platform, across all product categories including sports betting, live casino, slots, togel, and live dealer games.

• Game Integrity: All outcomes on hgo90 are determined by certified Random Number Generation (RNG) technology or by live third-party event outcomes. Game results are final once confirmed by the platform. No disputes regarding outcomes based on player interpretation of display will be entertained after a result is settled.
• Sportsbook Settlement: Sports bets are settled based on official results published by the governing body of the relevant competition (e.g., FIFA, AFC, PSSI for Indonesian football). For BRI Liga 1 and international competitions involving Timnas Indonesia, the match result at the end of regular time governs 1X2 and Asian Handicap markets unless "including extra time" is specified on the market.
• Minimum and Maximum Stakes: Minimum and maximum bet amounts vary by game type and are displayed at the point of wagering. hgo90 reserves the right to adjust stake limits for individual accounts where irregular betting patterns are detected.
• Incomplete Games: If a sports event is abandoned, suspended, or voided after kick-off but before completion, hgo90 will settle affected bets in accordance with its standard rules published in the Help section. For live in-play bets, accepted wagers prior to an interruption may be voided at hgo90's discretion.
• Technical Failures: In the event of a technical malfunction during gameplay that affects the outcome of a wager, hgo90 will conduct a fair investigation. If the malfunction cannot be resolved to restore the correct game state, the wager will be voided and the stake returned. hgo90 is not liable for any consequential loss arising from technical failures outside its direct control.

• Fraud and Misrepresentation: Any attempt to defraud hgo90 through false identity, fabricated documents, payment fraud, chargeback abuse, or misrepresentation of wagering activity is strictly prohibited and constitutes grounds for criminal referral.
• Collusion and Match Fixing: Coordinating with other players to guarantee outcomes, exploiting inside information about sporting events, or participating in any form of match-fixing in connection with wagers placed on hgo90 is prohibited and may be reported to relevant sporting authorities.
• Automated Betting: Using bots, scripts, artificial intelligence tools, or any automated system to place bets or interact with the hgo90 platform without prior written consent is strictly prohibited. hgo90 employs behavioral analytics to detect and flag automated activity.
• Exploitation of Errors: Deliberately exploiting software glitches, pricing errors, or incorrect odds arising from technical errors — and placing wagers specifically to take advantage of such errors — constitutes abuse. Such wagers may be voided even after initial settlement.
• Money Laundering: Using hgo90 as a vehicle for money laundering, terrorist financing, or any other financial crime is prohibited. hgo90 complies with its AML obligations under its international licensing regime and will report suspicious activity where required by law.

hgo90 is firmly committed to promoting responsible gambling. We provide a comprehensive suite of self-management tools to help Members maintain control over their gambling activity. For detailed guidance, please visit our dedicated Responsible Gaming page.

• Age Restriction: The hgo90 platform is strictly for adults aged 21 and over. Age verification is enforced at the KYC stage. If hgo90 becomes aware that a Member is under 21, the account will be closed immediately, all transactions will be reversed where technically possible, and the matter will be escalated to the relevant licensing authority.
• Self-Exclusion: Any Member may request a self-exclusion period of 1 week, 1 month, 6 months, 1 year, or permanent exclusion. Self-exclusion requests take effect immediately upon confirmation. A Member under self-exclusion may not register a new account during the exclusion period.
• Deposit and Loss Limits: Members may set daily, weekly, or monthly deposit caps and net loss limits via their account settings. Reductions take effect immediately; increases are subject to a 48-hour reflection period.
• Reality Checks: Members may activate session time reminders at intervals of 15, 30, 60, or 120 minutes. Each reminder displays the Member's net session result and provides an option to end the session.
• Support Resources: If gambling is causing you or someone close to you distress, please contact our support team via Live Chat and request a confidential Responsible Gaming consultation. Our Indonesian-speaking agents are available 24/7.

All content on the hgo90 platform — including but not limited to software, text, graphics, logos, icons, interface designs, game engines, data compilations, and audiovisual elements — is either owned by hgo90 or licensed to hgo90 by third-party rights holders. All such content is protected by applicable international intellectual property laws.

• Restricted Use: You may access hgo90 platform content solely for personal, non-commercial use. You may not copy, reproduce, republish, upload, transmit, distribute, modify, or create derivative works from any platform content without the prior written consent of hgo90.
• Trade Marks: The "hgo90" name, logo, and associated brand identifiers are proprietary trade marks of hgo90's operating entity. Unauthorized use of these marks in any context — including on third-party websites, social media profiles, or promotional materials — is strictly prohibited.

hgo90's collection, use, storage, and processing of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms & Conditions and is incorporated herein by reference. By registering an account, you acknowledge and consent to the data practices described in the Privacy Policy.

• Data Collected: hgo90 collects registration data, identity verification documents, transaction records, gameplay history, device and browser metadata, and communication records. This data is used to operate your account, comply with regulatory requirements, and improve the platform.
• No Third-Party Sale: hgo90 does not sell your personal data to third parties. Data may be shared with licensed third-party service providers (payment processors, KYC verification vendors, game studios) under strict data processing agreements, and with regulators or law enforcement where legally required.
• Data Retention: Account and transaction data is retained for a minimum of five years after account closure in accordance with AML and gaming licensing obligations, after which it is securely destroyed.

To the maximum extent permitted by applicable law, hgo90 and its directors, officers, employees, agents, and licensors shall not be liable to any Member for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the use of the hgo90 platform, including but not limited to:

• Loss of profits, revenue, or wagering gains beyond the settled bet amount arising from platform unavailability, technical errors, or force majeure events.
• Unauthorized access to a Member's account arising from the Member's failure to maintain credential security.
• Errors in odds pricing arising from data feed failures or third-party data provider errors, where such errors are identified and corrected in good faith promptly upon discovery.
• Interruption of service arising from maintenance windows, cyberattacks, natural disasters, regulatory actions, or other circumstances beyond hgo90's reasonable control.

hgo90's aggregate liability to any individual Member arising from a single incident shall not exceed the total amount deposited by that Member in the 30 days immediately preceding the incident giving rise to the liability claim.

Either party may terminate the membership relationship under the circumstances described below.

• Member-Initiated Closure: You may close your account at any time by contacting hgo90 support via Live Chat. Account closure requests are processed within 48 hours. Any remaining balance (net of pending bonus wagering requirements) will be returned to your verified payment method within 5 business days.
• hgo90-Initiated Suspension: hgo90 may suspend your account at any time without prior notice where it has reasonable grounds to believe that your account activity violates these Terms & Conditions, applicable law, or licensing requirements.
• hgo90-Initiated Closure: hgo90 may permanently close your account following a formal investigation if a material breach of these Terms is confirmed. Where closure results from confirmed fraud, the entire balance may be forfeited. Where closure results from a non-fraud policy breach, the remaining balance (if any) will be returned after deducting any losses directly attributable to the breach.
• Effect of Termination: Upon account closure, your right to access the hgo90 platform ceases immediately. Clauses relating to intellectual property, limitation of liability, governing law, and dispute resolution survive termination.

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the jurisdiction in which hgo90 is licensed and incorporated, without regard to that jurisdiction's conflict-of-law principles.

• Initial Resolution: In the first instance, any dispute should be raised with hgo90's customer support team via email at [email protected] (plain text — not a link). hgo90 will acknowledge all formal complaints within 48 hours and aim to resolve them within 14 business days.
• Escalation: If a dispute cannot be resolved at the first-instance support level, it may be escalated to hgo90's Compliance & Disputes team. hgo90 will provide a final written response within 30 business days of escalation.
• Indonesian Users: Nothing in these Terms & Conditions limits any statutory rights that Indonesian consumers may hold under applicable Indonesian consumer protection legislation. Users located in Indonesia access the platform subject to their own assessment of local legal requirements.

hgo90 reserves the right to amend, update, or replace these Terms & Conditions at any time at its sole discretion. Changes will be effective immediately upon publication on the hgo90 platform unless a later effective date is specified.

• Notification: For material changes — including changes to fee structures, wagering requirements, or eligibility criteria — hgo90 will provide at least 7 days advance notice by email to the registered address on file. For minor clarifications or corrections, notice is published on-platform without prior email notification.
• Continued Use: Your continued use of the hgo90 platform after any amendment is published constitutes your acceptance of the revised Terms & Conditions. If you do not agree with an amendment, you must cease use of the platform and close your account before the amendment takes effect.

For all queries, complaints, or formal notices relating to these Terms & Conditions, please contact hgo90 using the details below. Note that all contact details are provided as plain text and are not clickable links.

All formal legal notices to hgo90 must be submitted in writing via email to the address above with the subject line "FORMAL NOTICE — [nature of notice]". Notices submitted via Live Chat or WhatsApp alone will not be treated as formal legal notices under these Terms.